The Bromley Common Practice
Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GT
165
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Bromley Common Practice
2016-01-25
Person
4
5
0
Written by a patient
Written by a patient 25th January 2016
The one thing I find disappointing is that there is no clock in the waiting area for patients to refer to.
I did write to the Practice Manager regarding this and the response was that due to a survey that said having a clock would cause anxiety to patients they decided against having one and also the patent group thought it would ruin the flow on the wall!!!!!
If I wanted to know the time I could always ask at the reception desk. As if they were not busy enough!!!!
One was in the reception area of the old practice so why not at the new one.
26th January 2016
Response from The Bromley Common Practice
Thank you for your feedback. I'm sorry that you are still frustrated by the lack of a clock in reception. As I explained in my letter to you nearly all our patients either carry a mobile phone or have a watch, and our reception staff have the time on their PCs and telephones. The reason for not bringing our old clock to our new premises was due to the fact that around the time of the move some research was released which found that having a prominent clock in waiting rooms actually increased stress and anxiety as people tend to focus on them. Obviously this isn't something we want for our patients, and after discussions with the Patient Participation Group, it was decided not to have one on display. All our clinicians do their upmost to run to time so that patients aren't waiting any longer than necessary, so hopefully you wont be in the waiting room long enough for it to become too inconvenient.
The Bromley Common Practice
2016-01-14
Person
5
5
0
Written by a patient
Written by a patient 14th January 2016
Very Friendly & excellent treatments
The Bromley Common Practice
2016-01-14
Person
5
5
0
Written by a patient
Written by a patient 14th January 2016
I was in pain and Dr Chandan helped me on the same day.Thank you DR.
The Bromley Common Practice
2016-01-07
Person
3
5
0
Written by a patient
Written by a patient 7th January 2016
The practice generally as a rule offers a good service. Much better now that its moved location as the previous premises were not fit for purpose. There is a wide spectrum of ability within the doctors. Some take the time to listen and understand, others unfortunately don't follow the same ethos to the same level.
Overall a reasonably good practice
26th January 2016
Response from The Bromley Common Practice
Thank you for your feedback. I'm pleased you like our new location. I'm sorry you don't find all the doctors to your liking but please remember you are free to see whichever GP you wish to so you can find one that suits your requirements.
The Bromley Common Practice
2016-01-04
Person
5
5
0
Written by a patient
Written by a patient 4th January 2016
I was suffering from a constant pain in my heel,that turned out to be Plantar Fasciitis.I tried exercises and pain killers to no avail. I saw Dr Chandon who suggested an injection in my heel.This he did at the surgery. The injection was not particularly painful,he told me that the pain would get worse before it became better.The pain was marginally worse for a couple of days then things improved. It is now about 4/5 weeks since the injection and it feels about 85% better.I have just returned to the surgery to make another appointment for a 2nd injection.Hopefully that should completely cure it.
Resources
Short link to review The Bromley Common Practice: http://iwgc.net/ejhf4